We’re here to help you get where you’re going.
Email: support@hai-app.id
We aim to respond within 1–2 business days.
Open the app, set your pickup and destination, choose Car or Motorcycle, pick a ride tier, select Cash or QRIS, then tap Confirm. We’ll match you with a nearby driver.
Choose QRIS as your payment method when booking. At drop-off, ask your driver to show their QRIS code, scan it with your own bank or e-wallet app, confirm the amount, then tap I've paid in Mahmud.
After a trip ends, you’ll see a rating screen. Tap 1–5 stars, add an optional comment, and submit. You can also skip it.
You can register with your phone number. We verify your phone by a one-time code as part of eKYC.
Open the profile menu in the top-right of the map and choose Delete account. This permanently removes your account and all associated data, including trip history.
Make sure location access is enabled in iOS Settings → Privacy & Security → Location Services → Mahmud, set to “While Using the App”.