We’re here to help you get where you’re going.
Email: support@hai-app.id
We aim to respond within 1–2 business days.
Open the app, set your pickup and destination, choose Car or Motorcycle, pick a ride tier, select Cash or QRIS, then tap Confirm. We’ll match you with a nearby driver.
Choose QRIS as your payment method when booking. At drop-off, tap End trip & pay with QRIS, scan the QR code with any QRIS-enabled banking or e-wallet app, and confirm.
After a trip ends, you’ll see a rating screen. Tap 1–5 stars, add an optional comment, and submit. You can also skip it.
You can register with your phone number and email, or use Sign in with Apple or Google. We verify your phone by a one-time code as part of eKYC.
Open the profile menu in the top-right of the map and choose Delete account. This permanently removes your account and all associated data, including trip history.
Make sure location access is enabled in iOS Settings → Privacy & Security → Location Services → Mahmud, set to “While Using the App”.